Select your Norwex location

• https://norwexbiz.com.au/terms-conditions/- for persons in Australia; or
• https://norwexbiz.nz/terms-conditions/- for persons in NZ.

If you do not agree to these Terms or the Privacy Policy, whether in whole or in part, you must exit the website, refrain from visiting and/or using the website and/or refrain from ordering any Products.

We do not intend to solicit information from, or to market any Products or services, to Minors through this website. Parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material and information that may be harmful to Minors.

If you choose, or you are provided with a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You are liable for all use and activity carried out using your user name, password, or any other piece of information provided to you as part of our security procedures, including any use or activity carried out by third parties unless that use was unauthorised by you or obtained fraudulently in a way that was not reasonably foreseeable by you.

Acting reasonably, we have the right to disable any user identification code or password, whether chosen by you or provided by us, at any time including, if in our opinion, you have failed to comply with any provision of these Terms.

After placing an order, you will receive an email from us acknowledging that we have received your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product, also known as an ‘invitation to treat’. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order ("Shipment Confirmation").

A contract with us will only be formed when we send you the Shipment Confirmation. The contract will relate only to those Products whose shipment we have confirmed in the Shipment Confirmation. We will not be obliged to supply any other Products which may have been part of your order in a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it (in the form of a Shipment Confirmation) and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the Product is no longer in our inventory. Where we have cancelled your order for obvious errors in price or out of stock inventory, we will refund the payment you have made within a reasonable timeframe.

On occasion, you may be able to place a Product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to the unavailability of the Product. You acknowledge that Products may sell quickly and there may be a short period of time after an order has been submitted, during which the Product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.You will receive a refund of your payment if this occurs.

On very rare occasions, you may receive a Shipment Confirmation from us for part of your order, but some Product is no longer available in our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the Product you ordered due to such unavailability. You will receive a refund of the relevant portion of your payment if this occurs.

Products can be shipped only to a street address or PO Box within Australia or New Zealand.

The term ‘shipping’ or ‘ship’ includes the commencement of shipping Product in an order for multiple Purchases or where the Product purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different Product(s), (2) a quantity of the same Product, or, (3) a single Product with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavour to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit. In these instances, our notification to you that your order has ”shipped,” marks the time when shipping has commenced; it does not mean that all Product in the order have shipped at that time. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Some Norwex Products require special handling as specified by local laws andregulations governing the shipping of these items. The method of shipment for these Products is dictated by these legal regulations. Norwex complies with these regulations and therefore the shipment of some Products to certain locations may not be possible. Please contact the Norwex Consultant Care Centre for additional shipping information.

In some cases, an order may be returned to Norwex if the carrier is unable to deliver it to the specified shipping address due to no fault of Norwex. In such cases and at your request, Norwex will attempt to re-ship the Products. Please be aware that you will be charged the delivery cost for both the original failed shipment and any subsequent delivery or attempted delivery.

If for any reason you are not completely satisfied with any Norwex Product, you or the Norwex Consultant may return the unused portion of the Product within 60 (sixty) days from the date of Purchase. For Products returned pursuant to this policy, Norwex will, at your option:

1. refund the amounts paid for the Products by crediting 100% of the Purchase price (less shipping and handling charges) and sales and other taxes (including import duties) to the credit card used to make the Purchase; or
2. exchange the returned Product for a Product of equal or lesser value as selected by you if such products were purchased using Host Rewards in which case the original order will be refunded as well as applicable sales tax and shipping and handling charges and a new order will be submitted.

To cancel an order or contract, please contact your Norwex Consultant or our Consultant Care Centre telephone line on 1800 667 939 for Australia, or 0800 895 015 for New Zealand, or e-mail us at support@norwex.com.au or support@norwex.co.nz to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

All Product Purchased from our website are made pursuant to a shipment contract. This means that, subject to payment of the Products in full, the risk of loss and title for such Product(s) pass to you upon Norwex’s tender of the Product to the carrier.

We reserve the right to withdraw any Product from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to you or any other third party by reason of our withdrawing any Product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.

For customers in Australia – Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

For customers in New Zealand– Our goods and services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.For failures of substantial characterwith the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for substantial characterfailures with goods. If a failure with the goods or a service does not amount to a substantial characterfailure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to have the failure remedied elsewhere (if the supplier refuses or neglects to do so) with us paying your reasonable costs for remedying the failure,a refund for the goods orto cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Without limiting the above, Norwex clearly displays Product warranties alongside or near the actual Product to which the warranty relates. If no such Product warranty is displayed, in the alternative, Norwex provides a default warranty period of 60 days for Products (see above).

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS UNDER THE CONSUMER GUARANTEES ACT 1993 AND FAIR TRADING ACT 1986.

TO THE EXTENT PERMITTED BY LAW, NONE OF NORWEX, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND/OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW INCLUDING REMEDIES AVAILABLE TO YOU \UNDER THE CONSUMER GUARANTEES ACT 1993 OR FAIR TRADING ACT 1986.

You agree to defend, indemnify and hold harmless Norwex, its subsidiaries, affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) resulting from your violation of these Terms or your (i) unauthorised use of the Products, and/or (ii) use of the Products otherwise than as per product use instructions, other than as expressly authorised in these Terms.

The entire contents of the website (including all downloads, information, software, text, displays, catalogues, images, video and audio) and the design, selection and arrangement thereof, are owned by Norwex or its licensors and are protected by United States, Canada, European Union and international laws regarding copyrights, patents, trademarks, trade secrets and other intellectual property, industrial or proprietary rights.

You are permitted to use the website for your personal or legitimate business purposes. Except where explicitly authorised in writing by Norwex you must not copy, modify, create derivative works of, publicly display or perform, republish, download or store, or transmit any of the material on our website, or the website itself without the prior written consent of Norwex in each instance.

You must not:

§ Modify the paper or digital copies of any materials available from this website; or

§ Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text;

§ Delete or alter any copyright, trademark and other proprietary notices appearing on such materials.

If you wish to make any use of any material on the website, which is not specifically intended for public or marketing use or other than that set out above, please address your request to: au-compliance@norwex.com

If you print, copy, modify, download or otherwise use any part of the website in breach of these Terms, in addition to any other legal rights and remedies available to us, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No right, title or interest in or to the website or any content on the website are transferred to you, and all rights not expressly granted are reserved by Norwex and/or its licensors. Any use of the website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

Norwex’s name, trademarks, Norwex's logo and all related names, logos, Product and service names, designs and slogans are trademarks of Norwex, its affiliates or licensors. You must not use such marks without the prior written permission of Norwex. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

You may use the website only for lawful purposes and in accordance with these Terms.

You agree not to use the website (to):

• In any way that violates any applicable federal, state, local and international law or regulation (including, without limitation, any laws regarding the export of data or software to and from Australia, New Zealand, US, Canada, EU or other countries);
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;
• To transmit, or procure the sending of, any non Norwex advertising or promotional material, or any "junk mail", "chain letter" or "spam" or any other similar solicitation;
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, pornographic, hateful or unlawful, content, material or information;
• To impersonate or attempt to impersonate Norwex or a Norwex employee, another user, or person or entity (including, without limitation, the use of email addresses associated with any of the foregoing);
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm Norwex or users of the website or expose them to liability;
• Harvest or otherwise collect information about others, including email addresses, without their consent;
• Attempt to gain unauthorised access to, interfere with, damage, overburden or disrupt any parts of the website, the server on which the website is stored, or any server, computer or database connected to the website; or attack the website via a denial-of-service attack or a distributed denial-of-service attack; or otherwise attempt to interfere with the proper working of the website; or
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website, or in any way reproduce or circumvent the navigational structure or presentation of the website to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website.

Failure to abide by these rules will result in Norwex terminating your access to the website and may be the basis of legal action against you.

The website may contain message boards, chat services, forums, blogs, bulletin boards and other interactive features (collectively, "Interactive Services") that allow you to post, submit, publish, display or transmit to other users content or materials including, without any limitation whatsoever, any feedback, chat logs, forum logs, emails, pictures, screenshots, or any communication whatsoever that you create from and / or insert, append, attach or otherwise upload to the Interactive Services (collectively, "User Contributions") on or through the website. All User Contributions must comply with the Content Standards set out in these Terms.

Any User Contributions you post to the website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.

You represent and warrant that (i) you own or control all rights in and to the User Contributions and have the right to grant Norwex and its affiliates the license granted above; and (ii) that all of your User Contributions do and will comply with these Terms, and you agree to defend, indemnify and hold harmless Norwex and its affiliates and licensors for any breach of that representation and warranty.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Norwex, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. Any content and/or opinions uploaded, expressed or submitted to the website, and all articles and responses to questions and other content, other than the content provided by Norwex, are solely the opinions and the responsibility of the person or entity submitting them and do not necessarily reflect the opinion of Norwex. We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the website.

You agree to assign any rights that you may have in any User Contributions to Norwex and to execute any and all documents required in order to assign any such rights to Norwex. Alternatively, if such an assignment is found to contravene any local laws, you hereby grant to Norwex a perpetual, royalty free, irrevocable and unlimited license to use the User Contributions in such manner, including without limitation, to sub-license and commercially use any User Contributions, that Norwex in its sole discretion decides.

We have the right, at our sole discretion to:

• Remove, edit or refuse to post any User Contributions for any reason; or
• Take any action with respect to any User Contribution that we deem necessary, if we believe that such User Contributions violates the Terms, including the Content Standards, infringes any intellectual property right, or could create liability for Norwex;
• Disclose your identity to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy;
• Take appropriate legal action for any illegal or unauthorised use of the website;
• Terminate your access to all or part of the website for any or no reason, including without limitation, any violation of these Terms.

Without limiting the foregoing and in accordance with our Privacy Policy, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any materials on or through the website. YOU WAIVE AND HOLD HARMLESS NORWEX FROM ANY CLAIMS RESULTING FROM ANY LAWFUL ACTION TAKEN BY NORWEX DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER NORWEX OR LAW ENFORCEMENT AUTHORITIES.

However, we can neither review all material before it is posted on the website nor ensure prompt removal of objectionable material after it has been posted. Accordingly, Norwex assumes no liability for any action or inaction regarding transmissions, communications or content provided by any user or third parties. We have no liability or responsibility to anyone for performance or non-performance of the activities described in this section.

These content standards apply to any and all User Contributions and Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions and Interactive Services must not:

• Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable;
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• Infringe any patent, trademark, trade secret, copyright or other intellectual property rights of any other person;
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy;
• Be likely to deceive any person. Cause annoyance, inconvenience or be likely to upset, embarrass, alarm or annoy any other person;
• Promote any illegal activity, or advocate, promote or assist any unlawful act;
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or organisation;
• Involve commercial activities and/or sales without our prior written consent, such as contests, sweepstakes and other sales promotions, barter, advertising or pyramid schemes; or
• Give the impression that they emanate from us, if this is not the case.

YOUR USE OF THE WEBSITE, IT’S CONTENT AND ANY PRODUCTS, SERVICES OR DOWNLOADS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER NORWEX NOR ANY PERSON ASSOCIATED WITH NORWEX MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER NORWEX NOR ANYONE ASSOCIATED WITH NORWEX REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

NORWEX HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

CERTAIN AUSTRALIA AND NEW ZEALANDLAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. IN NEW ZEALAND YOU MIGHT HAVE ADDITIONAL RIGHTS UNDER THE CONSUMER GUARANTEES ACT 1993, FAIR TRADING ACT 1986 AND OTHER LAW.

IN NO EVENT WILL NORWEX, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND/OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.IN NEW ZEALAND THIS INCLUDES THE CONSUMER GUARANTEES ACT 1993 AND FAIR TRADING ACT 1986.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES INCLUDING THE CONSUMER GUARANTEES ACT 1993 OR THE FAIR TRADING ACT 1986 (OR OTHER APPLICABLE LAW) IN NEW ZEALAND. SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

If we have provided you with a translation of the English language version of these Terms, then you agree that the translation is provided for your convenience only and that the English language version of these Terms will govern your relationship with Norwex. If there is any contradiction between what the English language version of the Terms says and what a translation states, then the English language version shall take precedence.

Neither party shall be liable for any failure or delay in performing its obligations under hereunder to the extent that such failure or delay is caused by an event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

The (i) Terms and our (ii) Privacy Policy, and (iii) and Copyright Policy constitute the sole and entire agreement between you and Norwex with respect to the website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the website.

This website is operated by:

Norwex Australia

Email: support@norwex.com.au

Mailing address: PO Box 408, Deception Bay QLD 4508 Australia

Norwex New Zealand
Email: support@norwex.co.nz
Mailing address: 88 Shortland Street, Auckland Central, Auckland NZ 1010

Norwex and the Norwex house are registered trademarks of the Norwex Group and are protected in Australia, New Zealand, the United States, Canada, Europe and elsewhere.

All other feedback, comments, requests for technical support and other communications relating to the website should be directed to: support@norwex.com.au

Thank you for visiting the Norwex website.